Customer Support Agent - Application

Company Description

Oru Kayak is a San Francisco based company that manufactures high-performance, folding kayaks. Each kayak is made from a single, seamless sheet of double-layered, recyclable plastic. A patented folding pattern transforms the flat sheet into a sleek, sturdy watercraft. Packed up, Oru Kayaks are the size of a large suitcase. On the water, they're both fast and rugged, with terrific handling. Best of all, going from box to boat takes minutes. Apartment dwellers can stash an Oru Kayak in a closet or car trunk. Sailors can keep several on board to paddle to shore. Travelers can check kayaks on a plane. Backpackers can hike Oru Kayaks into remote, untouched waters. Oru Kayak uses innovative design to enable access to the great outdoors.

Role Description

This person is responsible for championing exceptional customer support, and responding to questions from our community.  We are looking for a high energy person, with patience, and empathy in difficult situations.  This person must be customer-centric, with strong people skills.

Responsibilities

Daily tasks will include:

  1. Customer Support - answering customer queries and service requests through email, text, website chat, and Facebook messages.
  2. Shipping out replacement part requests.

Desired Skills

  1. Excellent written and verbal communication skills
  2. Experience working in a customer service environment, if possible.
  3. Interest in paddling -  you need to be passionate about what we do
  4. Culture fit - we work fast, learn by doing, and like to get outside

Team Structure

The Customer Support Agent will report to the Customer Experience Lead.