We want you to love your boat - plain and simple.
That’s why we created the “Love Your Boat Guarantee,” to make sure that you feel the magic of your first unfolding. If you don’t love it, you can return it within 30 days in new, unused condition with the original packaging and tags.
-Let’s walk you through it-
After receiving your boat, you will have 30 days to unfold and assemble your Oru Kayak. If you don’t love it, you can return your boat to us for up to a full refund* or exchange for a different model. This policy also applies to all gear and accessories purchased on our site.
3 Easy Steps:
Visit our Return Center to initiate a request. Once your request is approved, you will receive an email confirmation with shipping guidelines.
Pack all the return items back into the box. Make sure that your boat is in tip-top shape, with all tags attached.
Take your boat to an authorized drop-off location and ship it back to our Emeryville, CA space.
- You will receive an email confirming that your package has been safely delivered.
- We will thoroughly inspect your boat and process your return/refund or exchange.
- You will receive an email confirming that your refund has been processed. This usually happens between 10 and 14 business days.
*Customer is responsible for all shipping costs. If you are in the Bay Area, you can call us and arrange to drop it off!
Who We Are
Our boats are much more than folding kayaks made for adventure - they are also the product of a lot of heart and hard work. We are a small company with a big vision, and every design change, marketing campaign, outgoing email, and phone call is made with great care and intention. Thank you for taking this ride with us!